Return Policy

Return Policy - Geefal Couture

At Geefal Couture, we value your satisfaction and want to ensure that you have a positive shopping experience with us. We understand that sometimes you may need to return or refund a product, and we are here to assist you. Please read our return policy carefully before making a purchase.

1. Return and Refund Eligibility:
   - You may request a return and refund within 30 days from the date of delivery.
   - To be eligible for a return and refund, the item must be unused, unworn, and in its original condition with the original labels and packaging intact.
   - Please note that items showing signs of wear, damage, alteration, or without the original labels and packaging will not be eligible for a refund or return.

2. Return Process:
   - To initiate a return, please contact our customer support team within the eligible timeframe, providing your order details and the reason for the return.
   - Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
   - Once you receive the RMA number, securely package the item(s) you wish to return, including the RMA number on the package.
   - Ship the package back to us using a reliable shipping method with tracking information. You will be responsible for the return shipping costs.
   - Upon receiving the returned item(s), our quality control team will inspect them to ensure they meet the eligibility criteria mentioned in point 1.
   - If the item(s) are approved for a refund, we will process the refund to your original payment method within a reasonable timeframe.

3. Cancellation Policy:
   - Orders cannot be canceled once they have been shipped. Please make sure to review your order carefully before submitting it.

4. Shipping and Handling:
   - Shipping and handling charges are non-refundable unless the return is due to our error.
   - In the case of a return and refund, you will be responsible for the return shipping costs.

Please note that the terms and conditions mentioned above are subject to change without prior notice. For the most up-to-date information, please refer to our website or contact our customer support team.

If you have any questions or need further assistance regarding our return policy, please don't hesitate to reach out to our customer support team. We are here to help you have a smooth shopping experience at Geefal Couture.

Return Policy - Geefal Couture

At Geefal Couture, we value your satisfaction and want to ensure that you have a positive shopping experience with us. We understand that sometimes you may need to return or refund a product, and we are here to assist you. Please read our return policy carefully before making a purchase.

1. Return and Refund Eligibility:
   - You may request a return and refund within 14 days from the date of delivery.
   - To be eligible for a return and refund, the item must be unused, unworn, and in its original condition with the original labels and packaging intact.
   - Please note that items showing signs of wear, damage, alteration, or without the original labels and packaging will not be eligible for a refund or return.

2. Return Process:
   - To initiate a return, please contact our customer support team within the eligible timeframe, providing your order details and the reason for the return.
   - Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
   - Once you receive the RMA number, securely package the item(s) you wish to return, including the RMA number on the package.
   - Ship the package back to us using a reliable shipping method with tracking information. You will be responsible for the return shipping costs.
   - Upon receiving the returned item(s), our quality control team will inspect them to ensure they meet the eligibility criteria mentioned in point 1.
   - If the item(s) are approved for a refund, we will process the refund to your original payment method within a reasonable timeframe.

3. Cancellation Policy:
   - Orders cannot be canceled once they have been shipped. Please make sure to review your order carefully before submitting it.

4. Shipping and Handling:
   - Shipping and handling charges are non-refundable unless the return is due to our error.
   - In the case of a return and refund, you will be responsible for the return shipping costs.

Please note that the terms and conditions mentioned above are subject to change without prior notice. For the most up-to-date information, please refer to our website or contact our customer support team.

If you have any questions or need further assistance regarding our return policy, please don't hesitate to reach out to our customer support team. We are here to help you have a smooth shopping experience at Geefal Couture.